2026 NEFESH Summer Online Conference
July 14-15, 2026 · Online Event
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Navigating Conflict: A Toolkit for Supervisors

Monday, September 14th, 2026   10:00 AM EDT -1:00 PM EDT
Rebecca S. Ashery PhD, LCSW-C
$59.99 USD

Navigating Conflict: A Toolkit for Supervisors

For supervisors, conflict isn't the exception — It's a predictable feature of the job. The question is: Are you ready?

This evidence-based interactive webinar gives supervisors practical tools for understanding and responding to conflict — however complex, emotional, or high-stakes it gets.

Participants will learn to:

1) Recognize the real source of conflict beneath the surface presentation

2) Apply evidence-based frameworks to common supervisory conflict scenarios

3) Approach emotionally charged conflict with greater clarity and confidence

4) Respond strategically — not reactively — to conflict situations Through short videos, small group case studies, and practical frameworks they can use immediately, participants leave with a practical conflict management toolkit — not just theory.

5) Suitable for supervisors across all disciplines and organizational settings.

About the Presenter

Dr. Rebecca S. Ashery is a leadership consultant, educator, and licensed clinical social worker with more than 25 years of leadership experience. As a commissioned officer in the U.S. Public Health Service, she supervised teams, managed large-scale programs, and successfully navigated the leadership, decision-making, and conflict-management challenges common to complex organizations. She holds a PhD and MSW in Social Work from The Catholic University of America, an SES (Senior Executive Service) Certificate from the USDA Graduate School, and a certificate in Leadership Coaching for Organizational Performance from Rutgers University. Known for her practical, real-world approach, Dr. Ashery provides supervisors with strategies they can apply immediately in the workplace.

Learning Objectives:

  1. Identify the primary source of a workplace conflict using a structured diagnostic framework
  2. Select an appropriate conflict intervention strategy based on conflict type, applying evidence-informed models presented in this training.
  3. Assess the stage of conflict escalation in a supervisory context and determine the level of intervention required, including when to involve external support

Agenda:

Section 1   Introduction -- Why Social Work Settings Are Uniquely Prone to Conflict

Section 2   Opening Frame: What Typically Goes Wrong

Section 3   Module 1 -- Reframing Conflict (0:00–0:20)

Section 4   Module 2 -- The Models (0:20–1:55)

  TKI Self-Awareness Primer -- 5 minutes

  Model 1: Circle of Conflict -- Christopher Moore

  Model 2: Interest-Based Relational Approach -- Fisher & Ury

  Model 3: Structural / Systems Conflict Model

  Model 4: Difficult Conversations -- Stone, Patton & Heen

  Model 5: Karpman Drama Triangle and TED Model

  Model 6: Conflict Escalation Model -- Friedrich Glasl

Section 5   Bridging Section -- Power, Ethics, Culture, Trauma, and Communication (1:55–2:05)

Section 6   Module 4 -- Applied Practice and Integration (2:05–2:35)

Section 7   Final Integraion Message (2:35–3:00)

This workshop offers 3 Live Interactive Continuing Education Credits

This presentation is open to:
  • Social Workers
  • Professional Counselors
  • Therapists
  • Psychologists
  • Licensed Mental Health Practitioners
  • Medical Doctors and Other Health Professionals
  • Other professionals interacting with populations engaged in mental health based services
Course Level: intermediate
Level of Clinician: intermediate
  • New practitioners who wish to gain enhanced insight surrounding the topic
  • Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
  • Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
  • Managers seeking to broaden micro and/or macro perspectives

Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.

Disability Access - If you require ADA accommodations, please contact our office 30 days or more before the event. We cannot ensure accommodations without adequate prior notification. Please Note: Licensing Boards change regulations often, and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling. The grievance policy for trainings provided by NEFESH INTERNATIONAL is available here Satisfactory Completion Participants must have paid the tuition fee, logged in and out each day, attended the entire workshop, and completed an evaluation to receive a certificate (If this is a pre-recorded program, a post-test with a passing grade of 80% to receive a certificate.) Failure to log in or out will result in forfeiture of credit for the entire course. No exceptions will be made. Partial credit is not available. Certificates are available after satisfactory course completion by clicking here.
There is no conflict of interest or commercial support for this program.
  • CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.
    CE You! maintains responsibility for this program.
  • Therapist Express is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists. #CAT-0122.
  • Therapist Express is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0129.
  • Therapist Express is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0325.
  • Therapist Express is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0275.
  • Therapist Express is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0129.
  • Therapist Express is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0325.
  • Therapist Express is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0774.
Refund Policy:
Full Refund until 48 hours before scheduled date.
48 hours before: full refund less $5.00 processing fee. After event no refund will be given.
*exclusions apply for reasonable need and cause.